At Manta Rica, we strive to provide exceptional products and services to our customers. We understand that occasionally, a product may not meet your expectations or require a return or refund. This Refund and Return Policy outlines the guidelines and procedures for returning or requesting a refund for items purchased from our shop, in compliance with Costa Rican law.

1. Eligibility for Returns and Refunds:
– We accept returns and refunds for items purchased directly from our shop, Manta Rica, both in-store and online at https://mantarica.com.
– To be eligible for a return or refund, the item must be in its original condition, unused, and accompanied by the original proof of purchase (receipt, invoice, or order confirmation).

2. Timeframe for Returns and Refunds:
– You have 30 days from the date of purchase to initiate a return or refund request.
– After the 30-day period, we reserve the right to deny any return or refund requests.

3. Return Process:
– To initiate a return, please contact our customer support team by phone at +506 6438 1691 or via email at [email protected].
– Provide us with your order details, including the order number, item(s) you wish to return, and the reason for the return.
– Our customer support team will guide you through the return process and provide you with instructions on how to return the item(s) to us.

4. Refund Process:
– Once we receive the returned item(s) and verify their eligibility for a refund, we will initiate the refund process.
– Refunds will be issued in the original form of payment used during the purchase.
– Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your financial institution.

5. Non-Returnable and Non-Refundable Items:
– Certain items are non-returnable and non-refundable, including but not limited to:
– Used or damaged items
– Gift cards or vouchers
– Personalized or custom-made items

6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact our customer support team immediately.
– We may require you to provide supporting evidence, such as photographs or videos, to assess the damage or defect.
– We will work with you to resolve the issue promptly, which may include offering a replacement or refund, depending on the circumstances.

7. Shipping and Return Costs:
– The customer is responsible for any shipping or return costs associated with the return or refund, unless the item is damaged, defective, or the return is due to our error.
– We recommend using a trackable shipping method and purchasing shipping insurance for returned items to ensure their safe return.

8. Modifications to the Policy:
– Manta Rica reserves the right to modify or update this Refund and Return Policy at any time without prior notice.
– Any changes made to the policy will be effective immediately upon posting the updated version on our website.

Please familiarize yourself with this Refund and Return Policy before making a purchase from Manta Rica. If you have any further questions or require clarification, please don’t hesitate to contact our customer support team.

Note: This refund and return policy is provided as a general guideline and should not be considered legal advice. We recommend consulting with a legal professional to ensure compliance with current Costa Rican laws and regulations.