You can reach our customer support team at +506 6438 1691 or via email at [email protected]. We are here to help!

We offer shipping services within Costa Rica. For detailed information about our shipping policy, including delivery times and charges, please visit our Shipping page on our website.

Yes, we accept returns for items purchased within 30 days of the original purchase date. Please ensure the item is in its original condition and accompanied by the proof of purchase.

Once we receive the returned item and verify its eligibility, we will initiate the refund process. The time it takes for the refunded amount to reflect in your account may vary depending on your financial institution.

Yes, we offer gift cards that can be purchased in-store or online. They make a perfect gift for any outdoor enthusiast!

Yes, exchanges are possible for items of the same value, subject to availability. Please contact our customer support team to initiate the exchange process.

We apologize for any inconvenience caused. Please contact our customer support team immediately, and we will work with you to resolve the issue promptly, whether through a replacement or refund.

Yes, certain items are non-returnable, including used or damaged items, personalized or custom-made items, and gift cards or vouchers.

Yes, we provide order tracking services. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.

We accept various payment methods, including major credit cards, debit cards, and PayPal. For a complete list of accepted payment methods, please visit our Payment Options page on our website.