At Manta Rica, we stand behind the quality and durability of our products. This Product Warranty Policy outlines the warranty coverage and procedures for our products sold both in-store and online at https://mantarica.com, in accordance with Costa Rican law.
1. Warranty Coverage:
– Manta Rica offers a limited warranty that covers manufacturing defects in materials and workmanship for a specified period from the date of purchase.
– The warranty coverage period may vary depending on the product category. Please refer to the specific product listing or packaging for the applicable warranty period.
2. Warranty Claim Process:
– To initiate a warranty claim, please contact our customer support team by phone at +506 6438 1691 or via email at [email protected].
– Provide us with your order details, including the order number, product information, and a detailed description of the issue you are experiencing.
– Our customer support team will guide you through the warranty claim process and provide you with instructions on how to proceed.
3. Warranty Evaluation:
– Once we receive your warranty claim, our team will evaluate the issue and determine if it falls within the warranty coverage.
– We may require you to provide additional information or evidence, such as photographs or videos, to assess the manufacturing defect.
4. Warranty Resolution:
– If the product is found to have a manufacturing defect covered by the warranty, we will, at our discretion:
– Repair the product
– Replace the product with an equivalent or similar product
– Provide a refund for the purchase price of the product
5. Exclusions and Limitations:
– The warranty does not cover damages or defects resulting from:
– Normal wear and tear
– Accidental damage, misuse, or improper handling
– Unauthorized repairs or modifications
– Failure to follow product care and maintenance instructions
– Damage caused by natural disasters, fire, or other external factors beyond our control
6. Proof of Purchase:
– A valid proof of purchase, such as a receipt, invoice, or order confirmation, is required to process any warranty claim.
– Please keep your proof of purchase in a safe place for reference.
7. Non-Transferable:
– This warranty is non-transferable and applies only to the original purchaser of the product.
8. Modifications to the Policy:
– Manta Rica reserves the right to modify or update this Product Warranty Policy at any time without prior notice.
– Any changes made to the policy will be effective immediately upon posting the updated version on our website.
Please note that this Product Warranty Policy is provided as a general guideline and should not be considered legal advice. We recommend consulting with a legal professional to ensure compliance with current Costa Rican laws and regulations.
If you have any further questions or require clarification regarding our product warranty, please don’t hesitate to contact our customer support team.
